Privacy Policy

1. Introduction

Ticket Man Ghana ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our ticketing platform and services.

2. Information We Collect

2.1 Personal Information

When you use our services, we may collect:

• Full name and contact details (email, phone number)
• Payment information (processed securely via our payment partners)
• Event attendance details
• Device and browser information
• IP address and location data

2.2 Organizer Information

For event organizers, we additionally collect:

• Bank account or mobile money information for payouts
• Tax identification numbers where applicable

3. How We Use Your Information

We use collected information to:

• Process ticket purchases and event registrations
• Verify attendee identities at events
• Provide customer support
• Improve our platform and services
• Send service-related communications
• Prevent fraud and unauthorized transactions
• Comply with legal obligations

4. Data Sharing & Disclosure

4.1 With Event Organizers

When you purchase tickets, we share necessary attendee information with the event organizer for event management purposes.

4.2 Service Providers

We may share data with:

• Payment processors
• Cloud hosting providers
• Customer support platforms
• Marketing service providers (with your consent)

4.3 Legal Requirements

We may disclose information when required by law or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational measures including:

• SSL encryption for all data transmissions
• Regular security audits
• Limited access to personal data
• Secure payment processing

Despite these measures, no internet transmission is 100% secure. We cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access your personal data we hold
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent where processing is consent-based

To exercise these rights, please contact us using the information below.

7. Cookies & Tracking

We use cookies and similar technologies to:

• Authenticate users
• Remember preferences
• Analyze site traffic
• Improve user experience

You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised "Last Updated" date.